Dentrix Ascend is one of the most widely used cloud-based dental PMS systems. Its API provides robust appointment management, multi-location support, and real-time status tracking. ChairFlow's integration leverages these capabilities to deliver automated cancellation recovery without any changes to your existing workflow.
Connection: API Key Authentication
ChairFlow connects to Dentrix Ascend via API key authentication. You generate an API key from your Dentrix admin panel and enter it during ChairFlow setup. For multi-location practices, a single connection covers all offices — no need to set up each location separately.
Multi-Location Intelligence
Unlike single-office tools, ChairFlow understands that multi-location Dentrix practices need cross-office visibility. If a patient cancels at your downtown location but is willing to travel to your suburban office, ChairFlow can offer that option. Waitlists are managed per-location but with optional cross-referral capabilities.
Cancellation Statuses Tracked
- Broken — patient cancelled with or without notice
- Cancelled — staff-initiated cancellation
- FailedAppointment — patient did not show
- Missed — appointment was not kept
Automated Fill Process
When any of these statuses trigger, ChairFlow ranks your waitlist using ML and sends conversational SMS outreach. The patient confirms, and the appointment books directly back into Dentrix Ascend. Your team sees the new appointment on their schedule without lifting a finger. Bilingual English and Spanish.
Connect ChairFlow to Dentrix Ascend and start filling cancelled slots automatically. 5-minute setup, 30-day free pilot.
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