2026 Comparison

Hazel vs Ruby Receptionist

Ruby is a respected live answering service. But modern businesses need more than someone reading a script — they need schedule management, waitlist automation, and 24/7 coverage without per-minute fees.

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Call (866) 481-6507 to hear Hazel yourself · Founding pricing from $499/mo

Ruby Receptionists

$230–$1,530/mo (50–500 receptionist minutes)

Per-minute or per-call overage fees may apply

Hazel

From $499/mo (unlimited calls, 24/7)

No overage fees, ever

Feature-by-Feature Comparison

An honest look at what each platform offers dental practices.

FeatureHazelRuby Receptionists

24/7 call answering✓Business hours + limited after-hours

Unlimited calls✓Minute-based plans (overage fees apply)

PMS/EHR integration31 systems (Open Dental, Dentrix, etc.)—

Automated waitlist fillML-ranked, fully automatic—

Bilingual (English + Spanish)Included, auto-detectedAvailable at extra cost

Cancellation detectionReal-time via PMS webhook—

Calendar bookingDirect into PMS—

HIPAA compliant✓✓

Live human voiceNatural AI voice✓

Custom call scripts✓✓

Call summariesAutomatic after every callVia online portal

Per-minute overage chargesNone — unlimited$2.20–$3.40/min

What Ruby Receptionists Does Well

Credit where it's due — here's what Ruby Receptionists brings to the table.

+Real humans answer every call — some callers prefer that

+Established brand with a strong reputation since 2003

+Excellent for general call answering across many industries

+Customizable call scripts and greetings

Where Hazel Wins

For dental practices specifically, these differences matter.

✓True 24/7 coverage with no per-minute charges — Ruby's plans cap at 500 minutes and charge $2.20–$3.40 per extra minute

✓Fills cancelled appointments automatically from your ML-ranked waitlist — Ruby takes messages but can't book into your PMS

✓Bilingual English and Spanish with automatic language detection — Ruby offers bilingual at an added cost

✓Deeply integrated with 31 PMS systems across dental, medical, and specialty practices (Open Dental, Dentrix, Eaglesoft, etc.) — Ruby has no PMS integration

✓Handles the full loop: answer call, check schedule, fill slot, update calendar — Ruby hands you a message to act on

The Bottom Line

Ruby is great if you need a friendly human voice for general call answering. But if your practice loses revenue to unfilled cancellations, needs overnight coverage without per-minute fees, and wants a receptionist that actually books into your schedule — Hazel does what Ruby can't. (Looking for our full Ruby Receptionists comparison? See /hazel/vs/ruby-receptionists.)

Ready to Hear the Difference?

Call (866) 481-6507 right now and talk to Hazel. Judge for yourself how she compares to Ruby Receptionists.

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