2026 Comparison

Hazel vs Solutionreach

Solutionreach has been a patient engagement staple for years — reminders, recalls, reviews, and campaigns. It's a solid communication platform. But it doesn't answer your phone at 9 PM or fill tomorrow's cancellation at 6 AM.

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Call (866) 481-6507 to hear Hazel yourself · Founding pricing from $499/mo

Solutionreach

$300–$700/mo (varies by modules and practice size)

Per-minute or per-call overage fees may apply

Hazel

From $499/mo (unlimited calls, 24/7)

No overage fees, ever

Feature-by-Feature Comparison

An honest look at what each platform offers dental practices.

FeatureHazelSolutionreach

24/7 AI call answering✓—

Appointment remindersSMS-based for scheduled patientsMulti-channel (text, email, voice reminders)

PMS/EHR integration31 systemsBroad PMS support

Automated waitlist fillML-ranked, proactive outreach—

Bilingual voice (English + Spanish)Included, auto-detectedText-based multilingual

Cancellation detectionReal-time via PMS webhookSchedule-based triggers

Patient recall campaigns—✓

Review generation—✓

Birthday/holiday messaging—✓

Two-way patient textingScheduling-focused✓

Live phone conversations✓—

Calendar bookingDirect into PMSReminder-driven, patient reschedules online

What Solutionreach Does Well

Credit where it's due — here's what Solutionreach brings to the table.

+Comprehensive patient engagement: reminders, recalls, birthday messages, campaigns

+Strong review generation and reputation management

+Long track record in dental — trusted by thousands of practices

+Robust recall and reactivation campaigns for lapsed patients

Where Hazel Wins

For dental practices specifically, these differences matter.

✓Answers every phone call 24/7 — Solutionreach has no voice answering capability

✓Fills cancellations proactively from ML-ranked waitlist — not just sends a reminder that the slot is open

✓Handles live conversations: rescheduling, questions, insurance inquiries — Solutionreach is one-way messaging

✓Bilingual English and Spanish voice handling for every call

✓Doesn't duplicate what Solutionreach does well — Hazel is the voice layer Solutionreach is missing

The Bottom Line

Solutionreach is great at what it does: reminders, recalls, reviews, and patient engagement campaigns. It doesn't answer phones. It doesn't fill cancellations proactively. It doesn't handle live conversations. Hazel does exactly those things. The best setup for many practices: Solutionreach for engagement, Hazel for the phone and schedule.

Ready to Hear the Difference?

Call (866) 481-6507 right now and talk to Hazel. Judge for yourself how she compares to Solutionreach.

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