Reservation cascade. Guest ML. AI receptionist. Full stack.
The same production platform that runs ChairFlow in healthcare — rebuilt for premium venues, multi-property groups, and operators who need more than a reservation tool. 18,600+ lines of battle-tested code, 1,262 automated tests.
Built for multi-property hospitality groups · Founding group deals from $14,999/mo for all-locations
OpenTable handles the reservation. Toast runs the POS. Ruby takes the call. But no single tool runs the whole guest operation — and stitching them together is your team's full-time job.
Reservations in one system, phone in another, waitlist in a notebook, events in email, analytics in a spreadsheet. Nothing talks to anything.
Each venue has its own tools, its own staff, its own data silos. Running 3+ properties means tripling the chaos instead of getting group-level leverage.
Most of your guest experience still depends on whoever happens to answer. Weekends, nights, and overflow = lost revenue no existing tool catches.
Built from the ground up as a hospitality operating system. Not a collection of tools — one unified platform.
The same Hazel that's on our standalone product — but embedded as the voice layer of the full OS. Every call becomes structured data in your dashboard.
Table cancels at 6 PM Saturday? The platform automatically texts your waitlist ranked by ML (not first-come), books the replacement, updates your POS, and sends a confirmation SMS — in under 5 minutes.
Trained on thousands of reservation patterns. Predicts no-show likelihood per booking, flags VIP guests automatically, surfaces churn risk before you lose a regular.
One screen to run every venue. Cross-property KPIs, shared guest profiles, group-level business intelligence, staff handoffs between locations.
Bidirectional sync with OpenTable, Resy, Toast, Square, Clover, Tock, Google Calendar, Outlook. Your existing systems stay — the OS sits above them.
Bilingual SMS handling for every guest question. Reschedule requests, special requests, allergies, directions — handled automatically, logged to the guest profile.
Peak call times, most-asked menu items, repeat guest patterns, missed opportunity reports, geographic guest sources, conversion tracking per channel.
Every wedding, rehearsal dinner, corporate booking inquiry captured 24/7. Full structured lead with guest count, date, budget, special requests — ready for your sales team.
Returning guests auto-recognized by phone number across all properties. Your hostess sees the full history before they walk in — even if they're new to this specific venue.
Big group bookings, comps, refunds, special requests route to a manager for approval before confirmation. Audit trail for every decision.
Role-based access control. Full audit log of every action. Encrypted at rest and in transit. Multi-tenant isolation. SOC2-ready infrastructure.
Optional — your own branded booking app where guests view availability, make reservations, join waitlists, modify bookings. Your logo, your domain.
Our healthcare platform (ChairFlow) has been deployed across dental, medical, therapy, and veterinary practices. The underlying infrastructure — the cascade engine, the ML, the AI voice, the compliance layer — is battle-tested in production. We rebuilt the vertical layer for hospitality. The foundation is the same.
This is the key difference: we didn't build a new product for hospitality. We took proven healthcare infrastructure and added a hospitality layer. The core platform has been hardened by running real workloads across multiple verticals.
The Full Stack is priced for serious venues and multi-property groups. Founding customers get 50% off, locked for life.
✨ Founding Group Deal: A 5-property hospitality group saves $180,000/year vs. regular pricing — locked forever. Quarterly prepay on the group deal: $44,997. Custom deals available for 10+ properties.
If you run a single venue and just need the AI receptionist without the full operating system, Hazel starts at $499/mo founding — same voice tech, simpler product.
The Full Stack is for serious operators — not hobby restaurateurs or single-location B&Bs.
Mariposa-level operators running 3+ restaurants, hotels, or inns under one umbrella. You need group-level analytics, shared guest profiles, and unified phone coverage across every location.
Altstadt-level operations with tasting rooms, wine club, event venues, wholesale inquiries, and private tour bookings — all funneling through a phone system that can't keep up.
Emigrant-level properties where the hotel, bistro, bar, and event venues all need phone coverage and guest experience infrastructure — but each is treated like a separate business.
Wedding venues, corporate event spaces, and private dining operations where missing one inquiry means missing $15K-$50K. Every call needs to be captured, scored, and routed.
Request a demo. Chris will personally walk you through the platform and build a custom pricing proposal for your operation within 24 hours.