Hattie for HVAC Shops
Hattie for HVAC Shops
Peak season is when revenue is highest and the phone is loudest. Hattie answers every call so you book the work that's already calling.
The math
Peak season: 35–50% of your calls go unanswered.
When demand is highest and customers are least price-sensitive, that's when your phone is loudest and your team is most stretched. A single missed emergency-leak or water-heater call is $500–$1,000 in lost profit. Hattie covers the overflow so you book what's already calling.
Source: u/damn_brotha, r/startup, Mar 10, 2026
Sound familiar?
What this actually looks like on a Tuesday.
Phone rings at 1 AM because the customer's furnace died. No 24-hour dispatcher means you pick up or you lose the job.
Peak season call volume swamps your team — 35–50% of calls go unanswered exactly when customers are willing to pay a premium.
Texts about busted AC come in at 8 PM, then 9 PM, then 10 PM. You're trying to wind down. You either answer or they move on.
Customers calling about no-cool emergencies don't leave voicemails. They call you, then your competitor, then book whoever picks up.
In their own words
What hvac shops actually say about it.
Direct quotes from public Reddit threads — what HVAC owners are actually saying about phone load. Each links to its source.
“Phone rings at one or two in the morning because you don't have a secretary or a 24-hour dispatcher, so you can spend time with family and be left alone. If you don't answer quickly, the customer may call a competitor and you lose the business.”u/EfficientNote2392Source ↗
“We tracked it for a week and saw about 8–10 calls coming in between 6 PM and midnight. Most go to voicemail, and 90% of them don't leave a message — likely opting to contact another service provider listed on Google. If just one of these calls pertains to an emergency leak or a water heater replacement, it could mean a lost profit of $500 to $1,000.”u/Imaginary_moronSource ↗
“HVAC companies: During peak season, around 35–50% of calls go unanswered. This is precisely when customers are urgently seeking AC repairs and are willing to pay a premium for service.”u/damn_brothaSource ↗
“People text at 8pm about their AC not working, call at 9pm because their furnace died, send inquiry after inquiry when I'm trying to wind down.”OPSource ↗
What Hattie does
Live on day one. Not a roadmap.
- Answers every call 24/7 — emergency no-heat / no-cool, peak-season overflow, after-hours estimate requests, follow-up questions
- Triages emergency dispatch vs. routine maintenance vs. estimate request — escalates emergencies to your cell, books estimates into your calendar
- Books service appointments directly into your scheduling tool (Service Fusion, Housecall Pro, Jobber, Google Calendar)
- Bilingual English and Spanish, auto-detected per caller
- Texts you a clean summary after every call: name, address, equipment, urgency, dispatch needed yes/no
- Captures replacement leads (water-heater, full-system) with the details your sales process needs to follow up tomorrow
- Cascade waitlist refill (Pro tier) — when a maintenance slot opens, fills it from your overflow list automatically
Hear her first
Dial the line. She’s exactly what your hvac shops would get.
866-481-6507Open · 24 / 7 / 365
Founding rate
Flat monthly. No per-call fees. No setup fees. Locked for the life of your account. Live on your line within an hour.
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