2026 comparison
Hattie vs. AnswerConnect
AnswerConnect offers live 24/7 answering — a real person picks up the phone, every time. That's valuable. But for dental practices, answering the phone is just step one. The real value is what happens next.
AnswerConnect
$150–$550/mo (100–450 minutes, overage fees apply)
Hattie
From $499/mo (unlimited calls, 24/7)
Side by side
Feature by feature.
FeatureHattieAnswerConnect
24/7 call answering✓✓
Unlimited calls✓Minute-based plans (overage fees apply)
PMS/EHR integration31 systems (Open Dental, Dentrix, etc.)—
Automated waitlist fillML-ranked, fully automatic—
Bilingual (English + Spanish)Included, auto-detectedAvailable on some plans
Cancellation detectionReal-time via PMS webhook—
Calendar bookingDirect into PMS—
HIPAA compliant✓✓
Live human voiceNatural AI voice✓
Appointment remindersAutomated via SMSMessage relay
Cost per hour of coverage~$0.69/hr (24/7/365)Varies by minute usage
Overage chargesNone — unlimitedPer-minute after plan cap
Credit where it’s due
What AnswerConnect does well
- +True 24/7 live human answering — callers always talk to a real person
- +Competitive starting price at $150/mo for lighter call volumes
- +Bilingual operators available on some plans
- +Established track record in healthcare and dental answering
Where Hattie wins
What Hattie does that AnswerConnectdoesn’t
- ✓Unlimited calls with zero overage fees — AnswerConnect charges per minute once you exceed your plan
- ✓Fills cancelled slots automatically from your waitlist — AnswerConnect takes a message, you make the calls
- ✓Integrated with 31 PMS systems so Hattie books directly into your schedule — no message relay
- ✓ML-ranked waitlist outreach means the right patient gets called first — not just whoever's next on the list
- ✓Bilingual English and Spanish at no extra cost, with automatic language detection
Hear her first
Judge the difference yourself — dial the line.
866-481-6507Open · 24 / 7 / 365
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