2026 comparison

Hattie vs. Solutionreach

Solutionreach has been a patient engagement staple for years — reminders, recalls, reviews, and campaigns. It's a solid communication platform. But it doesn't answer your phone at 9 PM or fill tomorrow's cancellation at 6 AM.

Solutionreach

$300–$700/mo (varies by modules and practice size)

Hattie

From $499/mo (unlimited calls, 24/7)

Side by side

Feature by feature.

FeatureHattieSolutionreach

24/7 AI call answering✓—

Appointment remindersSMS-based for scheduled patientsMulti-channel (text, email, voice reminders)

PMS/EHR integration31 systemsBroad PMS support

Automated waitlist fillML-ranked, proactive outreach—

Bilingual voice (English + Spanish)Included, auto-detectedText-based multilingual

Cancellation detectionReal-time via PMS webhookSchedule-based triggers

Patient recall campaigns—✓

Review generation—✓

Birthday/holiday messaging—✓

Two-way patient textingScheduling-focused✓

Live phone conversations✓—

Calendar bookingDirect into PMSReminder-driven, patient reschedules online

Credit where it’s due

What Solutionreach does well

+Comprehensive patient engagement: reminders, recalls, birthday messages, campaigns
+Strong review generation and reputation management
+Long track record in dental — trusted by thousands of practices
+Robust recall and reactivation campaigns for lapsed patients

Where Hattie wins

What Hattie does that Solutionreachdoesn’t

✓Answers every phone call 24/7 — Solutionreach has no voice answering capability
✓Fills cancellations proactively from ML-ranked waitlist — not just sends a reminder that the slot is open
✓Handles live conversations: rescheduling, questions, insurance inquiries — Solutionreach is one-way messaging
✓Bilingual English and Spanish voice handling for every call
✓Doesn't duplicate what Solutionreach does well — Hattie is the voice layer Solutionreach is missing

The bottom line

Solutionreach is great at what it does: reminders, recalls, reviews, and patient engagement campaigns. It doesn't answer phones. It doesn't fill cancellations proactively. It doesn't handle live conversations. Hattie does exactly those things. The best setup for many practices: Solutionreach for engagement, Hattie for the phone and schedule.

Hear her first

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