Automatic cancellation recovery for athenahealth practices.
5-minute setup · HIPAA compliant · Signed BAA included · 30-day free pilot
Cancelled and No Show appointments cost your practice $50-150K/year
athenahealth's patient engagement tools don't fill open slots from your waitlist
Multi-provider practices need smart routing by specialty and urgency
After-hours and weekend cancellations go unfilled
ChairFlow connects via athenahealth's OAuth2 client credentials flow with practice ID scoping. We poll for cancellations and no-shows, rank your waitlist using ML, and run SMS cascade outreach with voice IVR fallback.
We plug directly into athenahealth via authenticated API. No middleware, no third-party tools. Your data stays between athenahealth and ChairFlow.
The moment an appointment status changes, ChairFlow detects it — via webhook or polling. No delay. No manual trigger.
Our ML engine ranks your waitlist by urgency, flexibility, and predicted response likelihood — then texts the top candidate. If they decline, we move to the next. If they ask questions, our AI handles the conversation.
Patient confirms, appointment books back into athenahealth automatically. Your staff sees the filled slot. Zero effort.
Connect your athenahealth system and start recovering revenue from cancellations — automatically. 30-day free pilot, no credit card.